Field Service Engineer gas analysers EMEA Job Specification

Report To: EMEA Service Manager

Summary of Role:

To provide field service to EMEA Companies customers to maximise customer satisfaction and profitable service revenues.

Main Responsibilities:

  • Ensure superior customer satisfaction by servicing and commissioning Companies products and to ensure that the company’s reputation is maintained and enhanced through exceeding expectations, delighting customers and achieving company objectives.
  • Help make our customers aware of Companies maintenance contracts and training capabilities to enhance service revenue growth.
  • Provide in-depth technical training to customers on Companies products for maintenance and commissioning purposes.
  • To complete detailed repair service and commissioning reports and any other required documentation.
  • To ensure that installed Companies equipment meets the requirements of the health and safety and local safety requirements and if not, ensure the customer accepts responsibility.
  • To communicate with relevant departments concerning problems with Companies equipment and customer requirements using quality and customer complaint procedures.
  • Overseas travel when required typically within EMEA regions, but ROW when required.
  • To be service specialist for KA and Laser Product lines, providing technical and on-site support to service and sales teams.
  • To support Sales activities with joint service & sales visits

Contact with Others:

  • Customers
  • Companies staff, agents and distributors
  • External suppliers of goods and services

Knowledge and Experience:

  • HNC/HND in Electronics or other similar industry relevant Diploma
  • Proven experience in a similar role within analytical/instrument environment
  • SAP, Lotus Notes, Microsoft Office, IT skills

Behavioural Competences:

Creating Business Vision: Commercial Awareness
Establishing Business Focus: Planning and Organising, Decisiveness and Risk Taking, Business and Personal Integrity, Judgement Influence and Impact: Organisational/Interpersonal Sensitivity, Flexibility/Adaptability, Teamwork, Persuasiveness
Personal Drive: Tenacity, Resilience, Initiative and Independence, Self Motivation and Commitment

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